--- title: Targeting Active Members Using Saved Filters description: How to message to a specific group --- [Skip to content](https://help.nowbookit.com/targeting-active-members-using-saved-filters#main-content) English Show submenu for translations [![NowBookIt-Alt-Logo 2-1](https://help.nowbookit.com/hs-fs/hubfs/NowBookIt-Alt-Logo%202-1.png?width=300&height=75&name=NowBookIt-Alt-Logo%202-1.png)](https://nowbookit.com) Open main navigation Close main navigation - English Show submenu for translations - [New Now Book It Experience](https://help.nowbookit.com/knowledge-base) [New Now Book It Experience](https://help.nowbookit.com/knowledge-base?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.nowbookit.com/?hsLang=en) 2. [Configuration and Communication](https://help.nowbookit.com/configuration-and-communication?hsLang=en) 3. [CRM](https://help.nowbookit.com/configuration-and-communication?hsLang=en#crm) # Targeting Active Members Using Saved Filters ## How to message a group of members ### Targeting active members using saved filters Now Book It CRM accounts that are integrated with a third-party membership system contain the member data from that external system. In most cases, the member data that gets imported into your account also contains historical data which may include inactive members such as non-financial, lapsed, archived or deceased members. You can use the filtering function in the CRM to target active members. This article outlines how to filter your contacts by active members depending on your data provider. #### **Creating a saved filter** To target active members in your account, you can create a saved filter in the CRM. **Navigate to:** Contacts \> Filters  **Step 1:** Click on ‘Create New Filter’ **Step 2:** Apply your filter criteria based on your data provider by referring to the example below that applies to your membership system.  Below you can view how to build a filter to target active members for each data source. #### SwiftPOS ![](https://support.impactdata.com.au/wp-content/uploads/2021/06/Swiftpos-Active.jpeg) #### BePOZ ![](https://support.impactdata.com.au/wp-content/uploads/2021/06/Bepoz-Active.jpeg) #### Sending a communication to active members Once you have built your ‘Active Members’ filter, you can use it to send your communication. Create your communication, at the ‘Select Recipients’ stage click on ‘Select contacts using a saved filter’ and select the filter you have created. ![Screenshot 2026-05-14 100025](https://help.nowbookit.com/hs-fs/hubfs/Screenshot%202026-05-14%20100025.png?width=624&height=297&name=Screenshot%202026-05-14%20100025.png) - [Get Started](https://help.nowbookit.com/get-started?hsLang=en#main-content) - [Onboarding and Setup](https://help.nowbookit.com/get-started?hsLang=en#onboarding-and-setup) - [Your Account and Subscription](https://help.nowbookit.com/get-started?hsLang=en#your-account-and-subscription) - [User Management](https://help.nowbookit.com/get-started?hsLang=en#user-management) - [Diary / Bookings / Customers](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#main-content) - [Managing Bookings](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#managing-bookings) - [Diary Views and Settings](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#diary-views-and-settings) - [Floor Plan](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#floor-plan) - [Blockouts](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#blockouts) - [Standby List and Wait List](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#standby-list-and-wait-list) - [Diary Mobile](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#diary-mobile) - [Customers](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#customers) - [Booking Options and Services](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#booking-options-and-services) - [Takeaway](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#takeaway) - [Events and Special Occasions](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#main-content) - [Creating and Managing Events](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#creating-and-managing-events) - [Event Scheduling](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#event-scheduling) - [Sadie and Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#main-content) - [Sadie (AI Assistant)](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#sadie-ai-assistant) - [POS Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#pos-integrations) - [Payment Gateways](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#payment-gateways) - [Google / Facebook](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#google-facebook) - [Partner Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#partner-integrations) - [Payments and Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#main-content) - [Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#gift-cards) - [Payments and Refunds](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#payments-and-refunds) - [Configuration and Communication](https://help.nowbookit.com/configuration-and-communication?hsLang=en#main-content) - [Venue Settings](https://help.nowbookit.com/configuration-and-communication?hsLang=en#venue-settings) - [Email and Communications](https://help.nowbookit.com/configuration-and-communication?hsLang=en#email-and-communications) - [Booking Customisation](https://help.nowbookit.com/configuration-and-communication?hsLang=en#booking-customisation) - [Booking Widget Customisation](https://help.nowbookit.com/configuration-and-communication?hsLang=en#booking-widget-customisation) - [CRM](https://help.nowbookit.com/configuration-and-communication?hsLang=en#crm) - [NBI Booking Analytics](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#main-content) - [Payments](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#payments) - [Bookings & Service](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#bookings-service) - [Getting Started](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#getting-started) [![KBlogo](https://help.nowbookit.com/hs-fs/hubfs/KBlogo.png?width=200&height=50&name=KBlogo.png "KBlogo")](https://nowbookit.com) Need more assistance? Speak to a team member over the phone. - Australia: [1800 265 726](tel:1800265726) - New Zealand: [0800 453 933](tel:0800453933) - United States: [1 469 458 6874](tel:14694586874) - Canada: [1 438 794 9945](tel:14387949945) - International: [+61 2 7912 1576](tel:61279121576) [mailto:enquiries@nowbookit.com](mailto:enquiries@nowbookit.com)   [nowbookit.com](https://www.nowbookit.com/) Copyright © 2026, Now Book It