--- title: Stripe - How to issue a refund description: All refunds for payments, including Gift Vouchers and Bookings, must be processed through your Stripe account rather than directly through Now Book It. Follow these steps to issue a refund. --- [Skip to content](https://help.nowbookit.com/stripe-how-to-issue-a-refund#main-content) English Show submenu for translations [![NowBookIt-Alt-Logo 2-1](https://help.nowbookit.com/hs-fs/hubfs/NowBookIt-Alt-Logo%202-1.png?width=300&height=75&name=NowBookIt-Alt-Logo%202-1.png)](https://nowbookit.com) Open main navigation Close main navigation - English Show submenu for translations - [New Now Book It Experience](https://help.nowbookit.com/knowledge-base) [New Now Book It Experience](https://help.nowbookit.com/knowledge-base?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.nowbookit.com/?hsLang=en) 2. [Payments and Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en) 3. [Payments and Refunds](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#payments-and-refunds) # Stripe - How to issue a refund ## All refunds for payments, including Gift Vouchers and Bookings, must be processed through your Stripe account rather than directly through Now Book It. Follow these steps to issue a refund. ### **Pre-Authorisation Payments, Full Payments & Deposits.** **Locate customers reservation through your Now Book It diary** Access the customer's reservation to find the 'Transaction ID Number' under the 'Payments' tab, or use their email address as a unique identifier. ![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Mar-04-2025-12-51-42-3904-AM.png?width=688&height=276&name=image-png-Mar-04-2025-12-51-42-3904-AM.png) ### **Gift Voucher Refunds** **Locate the Transaction ID Number for a gift card through your admin page.** - On your venues admin page, click into the 'Management' tab below the Gift Card heading. - Select which gift card you would like to refund. - Locate the 'Payment Gateway Transaction ID' number. ![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Mar-05-2025-10-17-57-5959-PM.png?width=3148&height=694&name=image-png-Mar-05-2025-10-17-57-5959-PM.png) ### **Refunding Payment Through Stripe.** **1. Login to Stripe Dashboard:** - Go to [Stripe Dashboard](https://dashboard.stripe.com/login) and log in with your credentials. **2. Locate the Payment:** - Once logged in, navigate to the "Payments" or "Balance" section to find the payment you want to refund.You can search using the customer's name, email, or paste in the transaction ID number. **3. Initiate the Refund:** - Click on the specific payment to open its details. - Look for the "Refund" button or option, usually located near the transaction details. **4. Confirm and Process Refund:** - Click "Refund" or "Submit" to process the refund. - Complete the refund steps and finalize the process. **5. Notification and Updates:** - Both you and the customer will receive email notifications confirming the refund. **6. Monitor Refund Status:** - You can track the status of the refund in your Stripe Dashboard under the payment details. It will show as "Refunded" once processed successfully. **Note:** Refunds can typically only be issued for payments that have settled, which usually takes around 7-14 business days from the transaction date.   - [Get Started](https://help.nowbookit.com/get-started?hsLang=en#main-content) - [Onboarding and Setup](https://help.nowbookit.com/get-started?hsLang=en#onboarding-and-setup) - [Your Account and Subscription](https://help.nowbookit.com/get-started?hsLang=en#your-account-and-subscription) - [User Management](https://help.nowbookit.com/get-started?hsLang=en#user-management) - [Diary / Bookings / Customers](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#main-content) - [Managing Bookings](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#managing-bookings) - [Diary Views and Settings](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#diary-views-and-settings) - [Floor Plan](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#floor-plan) - [Blockouts](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#blockouts) - [Standby List and Wait List](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#standby-list-and-wait-list) - [Diary Mobile](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#diary-mobile) - [Customers](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#customers) - [Booking Options and Services](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#booking-options-and-services) - [Takeaway](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#takeaway) - [Events and Special Occasions](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#main-content) - [Creating and Managing Events](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#creating-and-managing-events) - [Event Scheduling](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#event-scheduling) - [Sadie and Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#main-content) - [Sadie (AI Assistant)](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#sadie-ai-assistant) - [POS Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#pos-integrations) - [Payment Gateways](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#payment-gateways) - [Google / Facebook](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#google-facebook) - [Partner Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#partner-integrations) - [Payments and Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#main-content) - [Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#gift-cards) - [Payments and Refunds](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#payments-and-refunds) - [Configuration and Communication](https://help.nowbookit.com/configuration-and-communication?hsLang=en#main-content) - [Venue Settings](https://help.nowbookit.com/configuration-and-communication?hsLang=en#venue-settings) - [Email and Communications](https://help.nowbookit.com/configuration-and-communication?hsLang=en#email-and-communications) - [Booking Customisation](https://help.nowbookit.com/configuration-and-communication?hsLang=en#booking-customisation) - [Booking Widget Customisation](https://help.nowbookit.com/configuration-and-communication?hsLang=en#booking-widget-customisation) - [CRM](https://help.nowbookit.com/configuration-and-communication?hsLang=en#crm) - [NBI Booking Analytics](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#main-content) - [Payments](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#payments) - [Bookings & Service](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#bookings-service) - [Getting Started](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#getting-started) [![KBlogo](https://help.nowbookit.com/hs-fs/hubfs/KBlogo.png?width=200&height=50&name=KBlogo.png "KBlogo")](https://nowbookit.com) Need more assistance? 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