Skip to content
English
  • There are no suggestions because the search field is empty.

Walk-ins created by the POS during events

If you run an Event in Now Book It on a day your venue is normally closed, walk-ins created through your POS may fail. This is expected behaviour, based on how services and schedules work together in Now Book It.

Why walk-ins can fail during an event

Creating an Event does not automatically open a service schedule for that day.

For a walk-in to be created, the service for that day must meet all of the following:

  • It's active.
  • It's scheduled and open for that day (with online bookings turned off).
  • It's not marked as closed or unused.

For example, if your venue:

  1. Is normally closed on Saturdays.
  2. Creates an Event on a Saturday.
  3. Doesn't have an active, open service scheduled for that day.

...then any walk-in created via POS will return a Create Walk-In error.

Key rule: an Event on its own doesn't override a closed schedule. If the service isn't open, walk-ins can't be created — even though an event exists.

How to allow walk-ins during an event

To allow walk-ins on a day your venue is usually closed:

  1. Make sure the relevant service is active.
  2. Add an open schedule for that day, and turn off online bookings.
  3. Confirm the service isn't marked as closed or unused.

Once the service is open, walk-ins created via POS will work as expected.

Walk-in duration defaults to two hours

When a walk-in is created via POS:

  • If the POS sends a duration, Now Book It uses that duration.
  • If the POS doesn't send a duration, Now Book It defaults to 120 minutes (two hours).

Can the 120-minute default be changed?

No, this default can't be adjusted within Now Book It, as the duration is controlled by the POS. If you need a different duration, edit the end time or duration manually in the Diary after the walk-in is created.