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Tyro Connect 

Tyro Connect links a range of POS systems to Now Book It, so bookings, statuses and sales data can flow between the two automatically. This guide explains how to set up the integration and what to expect once it's running.

Supported POS systems

Tyro Connect currently supports:

  • Abacus
  • Fedelta
  • Wizbang (OneTap)

Getting started

To begin your integration, sign up for Tyro Connect and follow the steps below to set up your venue and POS. Once you're connected, this guide also covers what to expect from the integration day to day.

What the integration does

  • Bookings must exist in Now Book It, on the correct table, before the integration can link them to POS activity.
  • When an order is opened on a table in the POS, the matching booking in Now Book It automatically changes to Seated.
  • When an order is completed and paid in the POS, the matching booking changes to Finished, and the booking length adjusts to match how long the table was actually occupied (if this is less than your venue's default booking duration).
  • Sales data from the POS is linked to the booking and customer profile in Now Book It, and total spend can be viewed on the Dashboard.
  • Status changes made by the POS show an integration icon next to the time in the diary, so you can see at a glance that the change came from the POS.
  • Exact functionality may vary depending on your POS provider's own integration with Tyro Connect.

Setting up your venue

For Now Book It and your POS to communicate correctly, table numbers must be identical in both systems and unique across all sections. Customer data is linked to a booking, which is linked to a table — so unique, matching table numbers are essential.

  1. Check your table numbers in Now Book It.
    • Open Venue Settings in the top-left corner of the diary.
    • Select Layouts.
    • Under Name, update your table numbers to match your POS, or update your POS table numbers to match Now Book It.
  2. Generate your API key.
    • Once table numbers match in both systems, generate your API key and send it to your POS provider to complete the connection.

Booking statuses

Tyro Connect sends one of five statuses from the POS: CANCELLED, PENDING, ACCEPTED, REJECTED or COMPLETE. Now Book It translates these as follows:

Tyro Connect status Now Book It status
REJECTED, CANCELLED Cancelled
PENDING, ACCEPTED Seated
COMPLETE Finished

Note: which of these statuses are sent depends on your POS provider's own integration with Tyro Connect, so some venues may see a more limited set.

What you'll see in Now Book It

For example, if a booking for Britney Spears is on table 13 in Now Book It, opening table 13 in the POS will seat that booking and start linking sales to it.

  • Status changes triggered by the POS show an integration icon next to the time, so you can see the change came from there.
  • Once the table is finished and payment is processed, the status updates to Finished, and the booking length updates too — for example, from a default of 90 minutes to the actual 56 minutes the table was occupied.
How statuses and sales data flow

Seating a booking

When a table is opened in the POS and items are added, Now Book It automatically:

  1. Changes the matching booking's status to Seated.
  2. Links all sales made on that table to the booking.

Finishing a booking

When a table is closed and paid in the POS, Now Book It automatically:

  1. Changes the matching booking's status to Finished.
  2. Pushes all sales data for that table to the customer's profile, viewable on the Dashboard.
Best practice: let the POS lead

For the most accurate sales data, it's best to let tables be opened and finished from the POS, rather than manually in Now Book It.

  • Seating a booking in Now Book It causes no issues — sales data will still flow through once the table is opened and items are added in the POS.
  • Finishing a booking in Now Book It before the table is closed in the POS can cause the booking to reopen. If more items are added in the POS after this, the booking will change back to Seated until the table is closed in the POS, at which point it will change to Finished again and push through all the sales data.

Starting a booking early

Opening a table early in the POS, before the booking is due to start, won't allocate sales data or trigger a status change if there isn't yet space for it in the diary timeline.

To bring a booking forward, manually set it to Seated in the diary up to 45 minutes before its scheduled start time. This snaps the booking to the timeline straight away, so POS statuses and sales data can flow through immediately.

Finishing a booking late with another booking following

If your diary has back-to-back bookings on the same table, Now Book It will automatically extend the current booking until the table is closed in the POS. This keeps the sales data with the correct booking and customer, rather than pushing it onto the next booking on that table.

Walk-ins

Walk-ins created in the Now Book It diary will still trigger status changes from the POS, but won't capture sales data unless a customer profile is added.

  • Walk-ins have no customer details by default, so there's no sales data to attach to a profile.
  • If you add a customer profile while creating the walk-in, sales data will be captured against that customer.
  • Adding customer details after the walk-in has already been created won't enable sales data capture — the customer profile needs to be added at the time the walk-in is made.

Moving or voiding items in the POS

  • Moving items to a different table moves the sales data to the booking on that table, provided a booking exists for it in Now Book It.
  • Cancelling or voiding items removes them from the booking's sales data.
  • Removing or voiding all items from a table closes that table in the POS, which in turn finishes the matching booking in Now Book It.

Moving tables between the POS and Now Book It

Tyro Connect doesn't move tables automatically. If you move a booking to a different table in the POS, move it to the same table in Now Book It. Make sure the new table is free in Now Book It, with no other booking that could pick up the sales data already started in the POS.

Merging tables in the POS

When tables are merged in the POS, all items are allocated to the destination table (the table you're merging into), keeping it as one order and transaction for both tables.

  • Now Book It treats the destination table as the master and closes off that booking once the table is finished.
  • The other, merged-from table will still show as Seated in Now Book It and needs to be closed off manually.
  • All sales data from the merge is linked to the destination table's booking.