Tevalis Integration
This guide explains how the Now Book It integration with Tevalis works, covering table reservations, real-time status updates, and gift card redemption.
What the integration does
- When a booking in Now Book It is marked Seated, the matching table in Tevalis is automatically assigned and opened, including customer details where available.
- When a table is created in Tevalis, a walk-in is automatically added to the Now Book It diary.
- Any pre-payments made through Now Book It are automatically applied to the Tevalis order.
- When the matching Tevalis table is checked out, the booking status in Now Book It updates to Finished.
- Sales data from Tevalis is automatically sent to Now Book It.
- Gift card redemptions in Tevalis update in real time in Now Book It.
If you are experiencing any issues with the Tevalis integration, reach out to the Tevalis support team, as setup and configuration on the POS side is managed by Tevalis directly.
Before you get started
Table numbers in Now Book It and Tevalis must be identical. This is required for the integration to match bookings to the correct table.
- You can check and update your table numbers in Now Book It under Venue Settings > Tables > Layouts.
Seating a booking in Tevalis
- Log in to Tevalis.
- The table linked to a Now Book It booking will appear as reserved on the table plan.
- Seat the booking. a. Select the reserved table and choose the option to seat or occupy it. This seats the booking in the Now Book It diary and updates the table to show it's occupied. b. Open the table order to start adding items.
Real-time status updates
As service progresses, the booking status in Now Book It updates automatically to reflect each stage:
- Seated
- Ordered
- Mains
- Desserts
- Finished
Viewing reservations
- Tevalis has a reservations view showing all bookings for the current service.
- Customer and booking details can be viewed directly from the reservation.
Completing a booking
When the customer pays in Tevalis:
- The booking status in Now Book It automatically updates to Finished.
- Sales data is sent to Now Book It and attributed to the booking and customer record.
Walk-ins
Walk-ins created directly in Tevalis automatically create a matching walk-in in the Now Book It diary.
- Sales data is only captured against a customer record if a customer profile is added at the time the walk-in is created.
- Adding customer details after the walk-in has already been created won't enable sales data capture.
Gift card redemption
How it works
- Customers purchase a digital gift card through the venue's website.
- The gift card's Now Book It ID and balance are stored in Now Book It.
- When a customer pays in-store with a gift card, venue staff enter the gift card number through the Tevalis POS screen.
- Customers can redeem part or all of the gift card balance.
- Customers can split payment between a gift card and another tender, such as cash or card.
- Transaction details are sent in real time and stored in the Now Book It gift card management portal.
Redeeming a gift card in Tevalis
- Add the items to the order and go to the payment screen.
- Select Now Book It Gift Card as the tender type.
- Enter the gift card number.
- Enter the amount to redeem.
- For a partial redemption, enter the specific amount.
- For a full redemption, the full balance is applied automatically.
- The payment processes, and the redemption is reflected automatically in the Now Book It admin portal.
Split payments: apply the gift card tender first for the amount being redeemed, then complete the remaining balance with the other payment method.
Full User Guides:
Diary Configuration Guide (pdf)
Diary Functionality Guide (pdf)