---
title: Impos Integration
description: Impops
---
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1. [Knowledge Base](https://help.nowbookit.com/knowledge-base?hsLang=en)
2. [Integrations](https://help.nowbookit.com/knowledge-base/integrations?hsLang=en)
3. [POS Integrations](https://help.nowbookit.com/knowledge-base/integrations?hsLang=en#pos-integrations)
# Impos Integration
## Now Book It's integration with Impos lets bookings made through Now Book It flow straight into Impos, so orders and customer details are ready and waiting when your guests arrive.
### What the integration does
- Lets customers book a table at your venue online.
- Takes deposits for bookings online.
- Allocates online reservations to tables in Impos Front Office.
- Lets you redeem Now Book It gift cards in Impos.
**Note:** this integration needs an always-on internet connection to work.
### Getting set up
Your Impos integration needs to be set up by an **Impos Sales Rep** get in touch with Impos directly to arrange this.
- **Impos support:** 1300 780 268
- **Impos integrations team:** [integrations@impos.com.au](mailto:integrations@impos.com.au)
### Seating a booking in Impos
1. Create a booking in Now Book It. It will appear in both the Now Book It diary and Impos Front Office, in any status.
2. Open the **Table** screen in Impos.
3. Tap **\>\>** in the top-right corner to expand the booking details pane.
4. Tap **Not Seated** to view all unconfirmed reservations.
5. Select the reservation, then tap the green **Confirm** button.
a. A message will confirm the booking's been accepted — select **Continue**.
6. Tap **Seated**, then select the reservation you want to seat.
7. Tap **Select Table**.
a. A message will confirm the reservation's been allocated, and the table will show as active on the table screen.
8. Double-tap the table to add items and take payment, just like any other order.
Once the table is paid off, it moves to the **Closed** tab and becomes available again, and the booking status in the Now Book It diary automatically updates to **Finished**.
**Note:** every status change (Unconfirmed, Confirmed, Cancelled, No Show, Seated, and Finished) is reflected in the Now Book It diary in real time.
### Redeeming Now Book It gift cards in Impos
Now Book It gift cards can be redeemed as a payment method in Impos Front Office.
1. When a customer wants to pay with a Now Book It gift card, tap the **NowBookItGC** button.
- This button may have a different name, or sit elsewhere in your Front Office menu — see the FAQ below if you can't find it.
2. Enter the gift card reference number in the **Card Reference** window and tap **Confirm**.
- You can enter the last four digits of the card. If there's a duplicate, add more digits (five, six, seven, and so on) until it's unique.
3. If there's enough balance on the card, the payment completes automatically.
4. If there isn't enough balance, Impos automatically splits the payment: the gift card balance is used up, and the customer pays the remainder another way. You don't need to do anything extra.
#### Checking a gift card balance
1. Tap **Gift Card Enquiry** in Front Office.
2. Enter the last four digits of the card number and tap **Confirm**.
3. The remaining balance will appear on screen.
### Taking deposits (Impos 5.37 and above)
From version 5.37, Impos can take a deposit against a check — useful for pre-payments on tabs, tables, or over-the-counter orders.
**Tip:** if a deposit's likely to be redeemed months later, we'd recommend using Impos's membership functionality to store it rather than keeping an open check, as it's easier to search for later.
#### Setting up deposits
1. In Impos Back Office, go to **POS Functions \> Menu Design**.
2. Add the **Check Deposit** function:
a. Select **Function** from the **Type** dropdown.
b. Drag **Check Deposit** onto the screen.
3. Add the **Redeem Deposit** payment method:
a. Select **Pay Method** from the **Type** dropdown.
b. Drag **Redeem Deposit** onto the screen.
#### Accepting a deposit
A check must be active (it has an item on it, or is a tab) before you can accept a deposit against it, otherwise Impos will show an error.
1. With an active check open, select **Check Deposit**. The number pad changes colour to show you're taking a deposit, not a standard payment.
2. Enter the deposit amount and select a payment type.
3. The deposit is accepted and shows in the **Summary** section.
Deposits appear separately from payments in the Cashier Report, so you can report on them independently.
#### Redeeming a deposit
- The deposit must be redeemed as the **first payment** on the transaction, and in full — deposits can't be partially redeemed.
- If the deposit is **less** than the value of the check, Impos processes a multi-payment and the check is partially paid.
- If the deposit is **more** than the value of the check, you'll be prompted to either leave the remainder as a tip or return it as cash change.
- Redeemed deposits appear as a payment type in the Cashier Report.
**Note:** any check discount must be applied **before** redeeming a deposit — discounts can't be applied once a partial payment's been processed.
### Frequently asked questions
**I can't see tables in Front Office that have been booked in Now Book It.**
Check that your table names match in both systems. Go to **Now Book It \> Diary \> Settings** and compare them with your Impos Front Office table names. Contact Now Book It support if you need a hand.
**Where do I find reports for Now Book It?**
All Now Book It reporting is available under **Now Book It \> Admin \> Dashboards**.
**Can I sell Now Book It gift cards through Impos Front Office?**
No — Impos Front Office can only **redeem** Now Book It gift cards, not sell them.
**How do I add booking functionality to my website?**
Now Book It has a booking widget you can add to your site. You can set it up and generate the embed code under **Now Book It \> Admin \> Diary**. Contact Now Book It support if you need help.
**I can't find the button to redeem a Now Book It gift card in Front Office.**
There's already a **NowBookItGC** payment method set up — you likely just need to add it to your Front Office menu.
1. Open Impos Back Office (from the Start Menu, your desktop shortcut, or `C:\Impos\BackOffice\`).
2. Go to **POS Functions \> Menu Design**.
3. Select **Pay Method** from the dropdown.
4. Drag the button onto your Front Office menu.
To rename the button:
1. In Back Office, go to **Payment Methods \> Payment Setup**.
2. Select **NowBookIt GC** from the list.
3. Enter a new name in the **Payment Name** field.
4. Click **Update** to save.
**Note:** restart Impos Front Office for the change to take effect.
**I can't find the Gift Card Enquiry button in Front Office.**
It may have a different name or sit elsewhere in your menu.
1. Open Impos Back Office (from the Start Menu, your desktop shortcut, or `C:\Impos\BackOffice\`).
2. Go to **POS Functions \> Menu Design**.
3. Select **Function** from the dropdown.
4. Drag the button onto your Front Office menu.
To rename the button:
1. In Back Office, go to **Employee Setup \> Function Settings**.
2. Select **Doshii Gift Card Enquiry** from the list.
3. Enter a new name in the **Display Name** field.
4. Click **Update** to save.
### Need help?
For anything Impos-specific, including adding a missing button or setting up your integration, contact Impos support on **1300 780 268**, or email their integrations team at [integrations@impos.com.au](mailto:integrations@impos.com.au).
- [Getting Started](https://help.nowbookit.com/knowledge-base/getting-started?hsLang=en#main-content)
- [Organisation Settings](https://help.nowbookit.com/knowledge-base/getting-started?hsLang=en#organisation-settings)
- [Venue Settings](https://help.nowbookit.com/knowledge-base/getting-started?hsLang=en#venue-settings)
- [Customisation](https://help.nowbookit.com/knowledge-base/getting-started?hsLang=en#customisation)
- [Today](https://help.nowbookit.com/knowledge-base/getting-started?hsLang=en#today)
- [Venue](https://help.nowbookit.com/knowledge-base/venue?hsLang=en#main-content)
- [Bookings](https://help.nowbookit.com/knowledge-base/venue?hsLang=en#bookings)
- [Diary](https://help.nowbookit.com/knowledge-base/venue?hsLang=en#diary)
- [Tables](https://help.nowbookit.com/knowledge-base/venue?hsLang=en#tables)
- [Take Away](https://help.nowbookit.com/knowledge-base/venue?hsLang=en#take-away)
- [Events & Functions](https://help.nowbookit.com/knowledge-base/events-functions?hsLang=en#main-content)
- [Events](https://help.nowbookit.com/knowledge-base/events-functions?hsLang=en#events)
- [Payments and Gift Cards](https://help.nowbookit.com/knowledge-base/payments-and-gift-cards?hsLang=en#main-content)
- [Gift Cards](https://help.nowbookit.com/knowledge-base/payments-and-gift-cards?hsLang=en#gift-cards)
- [Payments](https://help.nowbookit.com/knowledge-base/payments-and-gift-cards?hsLang=en#payments)
- [Integrations](https://help.nowbookit.com/knowledge-base/integrations?hsLang=en#main-content)
- [POS Integrations](https://help.nowbookit.com/knowledge-base/integrations?hsLang=en#pos-integrations)
- [Other Integrations](https://help.nowbookit.com/knowledge-base/integrations?hsLang=en#other-integrations)
- [Reporting](https://help.nowbookit.com/knowledge-base/reporting?hsLang=en#main-content)
- [NBInsights](https://help.nowbookit.com/knowledge-base/reporting?hsLang=en#nbinsights)
- [CRM](https://help.nowbookit.com/knowledge-base/crm?hsLang=en)
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