Impos Integration

What the integration does

Lets customers book a table at your venue online.
Takes deposits for bookings online.
Allocates online reservations to tables in Impos Front Office.
Lets you redeem Now Book It gift cards in Impos.

Note: this integration needs an always-on internet connection to work.

Getting set up

Your Impos integration needs to be set up by an Impos Sales Rep get in touch with Impos directly to arrange this.

Impos support: 1300 780 268
Impos integrations team: integrations@impos.com.au

Seating a booking in Impos

Create a booking in Now Book It. It will appear in both the Now Book It diary and Impos Front Office, in any status.
Open the Table screen in Impos.
Tap >> in the top-right corner to expand the booking details pane.
Tap Not Seated to view all unconfirmed reservations.
Select the reservation, then tap the green Confirm button.
a. A message will confirm the booking's been accepted — select Continue.
Tap Seated, then select the reservation you want to seat.
Tap Select Table.
a. A message will confirm the reservation's been allocated, and the table will show as active on the table screen.
Double-tap the table to add items and take payment, just like any other order.

Once the table is paid off, it moves to the Closed tab and becomes available again, and the booking status in the Now Book It diary automatically updates to Finished.

Note: every status change (Unconfirmed, Confirmed, Cancelled, No Show, Seated, and Finished) is reflected in the Now Book It diary in real time.

Redeeming Now Book It gift cards in Impos

Now Book It gift cards can be redeemed as a payment method in Impos Front Office.

When a customer wants to pay with a Now Book It gift card, tap the NowBookItGC button.
- This button may have a different name, or sit elsewhere in your Front Office menu — see the FAQ below if you can't find it.
Enter the gift card reference number in the Card Reference window and tap Confirm.
- You can enter the last four digits of the card. If there's a duplicate, add more digits (five, six, seven, and so on) until it's unique.
If there's enough balance on the card, the payment completes automatically.
If there isn't enough balance, Impos automatically splits the payment: the gift card balance is used up, and the customer pays the remainder another way. You don't need to do anything extra.

Checking a gift card balance

Tap Gift Card Enquiry in Front Office.
Enter the last four digits of the card number and tap Confirm.
The remaining balance will appear on screen.

Taking deposits (Impos 5.37 and above)

From version 5.37, Impos can take a deposit against a check — useful for pre-payments on tabs, tables, or over-the-counter orders.

Tip: if a deposit's likely to be redeemed months later, we'd recommend using Impos's membership functionality to store it rather than keeping an open check, as it's easier to search for later.

Setting up deposits

In Impos Back Office, go to POS Functions > Menu Design.
Add the Check Deposit function:
a. Select Function from the Type dropdown.
b. Drag Check Deposit onto the screen.
Add the Redeem Deposit payment method:
a. Select Pay Method from the Type dropdown.
b. Drag Redeem Deposit onto the screen.

Accepting a deposit

A check must be active (it has an item on it, or is a tab) before you can accept a deposit against it, otherwise Impos will show an error.

With an active check open, select Check Deposit. The number pad changes colour to show you're taking a deposit, not a standard payment.
Enter the deposit amount and select a payment type.
The deposit is accepted and shows in the Summary section.

Deposits appear separately from payments in the Cashier Report, so you can report on them independently.

Redeeming a deposit

The deposit must be redeemed as the first payment on the transaction, and in full — deposits can't be partially redeemed.
If the deposit is less than the value of the check, Impos processes a multi-payment and the check is partially paid.
If the deposit is more than the value of the check, you'll be prompted to either leave the remainder as a tip or return it as cash change.
Redeemed deposits appear as a payment type in the Cashier Report.

Note: any check discount must be applied before redeeming a deposit — discounts can't be applied once a partial payment's been processed.

Frequently asked questions

I can't see tables in Front Office that have been booked in Now Book It.
Check that your table names match in both systems. Go to Now Book It > Diary > Settings and compare them with your Impos Front Office table names. Contact Now Book It support if you need a hand.

Where do I find reports for Now Book It?
All Now Book It reporting is available under Now Book It > Admin > Dashboards.

Can I sell Now Book It gift cards through Impos Front Office?
No — Impos Front Office can only redeem Now Book It gift cards, not sell them.

How do I add booking functionality to my website?
Now Book It has a booking widget you can add to your site. You can set it up and generate the embed code under Now Book It > Admin > Diary. Contact Now Book It support if you need help.

I can't find the button to redeem a Now Book It gift card in Front Office.
There's already a NowBookItGC payment method set up — you likely just need to add it to your Front Office menu.

Open Impos Back Office (from the Start Menu, your desktop shortcut, or C:\Impos\BackOffice\).
Go to POS Functions > Menu Design.
Select Pay Method from the dropdown.
Drag the button onto your Front Office menu.

To rename the button:

In Back Office, go to Payment Methods > Payment Setup.
Select NowBookIt GC from the list.
Enter a new name in the Payment Name field.
Click Update to save.

Note: restart Impos Front Office for the change to take effect.

I can't find the Gift Card Enquiry button in Front Office.
It may have a different name or sit elsewhere in your menu.

Open Impos Back Office (from the Start Menu, your desktop shortcut, or C:\Impos\BackOffice\).
Go to POS Functions > Menu Design.
Select Function from the dropdown.
Drag the button onto your Front Office menu.