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Editing Bookings and Booking History in the Diary

How to update an existing booking and view a customer's booking history

You can edit an existing booking at any time to add tags and notes, update customer details, change the booking size, or move it to a different table.

Edit a booking

  1. Select the booking from the diary in either Timeline view or Floor Plan view, to open the booking form.
  2. Select Edit to update any of the booking details. 
    1. If you want the customer to receive a confirmation of the change, go to Communication > Resend SMS confirmation and ensure the box is ticked
    2. If you don't want to trigger a confirmation of the change, go to Communication > Do not send emails or SMS and tick this box
  3. Select Save once you're done.

Note: A booking history can be viewed at the bottom of the booking details screen under Booking history>Show/Hide Changes

 


View a customer's booking history

  1. Open a booking scroll to Customer history at the bottom of the Booking screen. This shows the customer's most recent bookings.
  2. Select Show All to view every booking this customer has made.

For venues that are part of a group:  Venue History will also be visible, showing other sites in the group where this customer has booked.