Connect Stripe to Now Book It

Before you get started, make sure you're logged in as the Account Owner as only the Account Owner can connect Stripe to your venue.

1. 1. From your venue, go to the Payments tab.
   2. Select Stripe as your payment option and choose a currency.
   3. Click Sign up for Stripe.
   4. Enter the email address linked to your Stripe account, then click Submit.
   5. Enter your Stripe password to continue.
   6. Enter the verification code Stripe sends to your registered mobile number.
   7. Confirm the Stripe account details shown, then click Save.

Your Stripe account is now connected and ready to take payments.

Pass Stripe fees on to customers

Stripe charges a fee on every transaction (for example, 1.7% + 30c per payment in Australia, or 2.65% + 30c in New Zealand). By default, Now Book It doesn't pass this fee on to your customers, but you can turn this on.

Set it up

1. Log in to your Now Book It Admin site at www.admin.nowbookit.com.
2. Select your venue.
3. Go to the Payments tab.
4. Select Charge Stripe fees.
5. Review the pop-up, then click Confirm to enable the feature.
6. Two new fields will appear:
   • Processing fee percentage — the exact percentage Stripe charges you. Check this with Stripe if you're unsure.
   • Charge Stripe flat fee — passes on the 30c flat fee as well. You can enable one or both.
7. Click Save. Changes apply immediately to all charges on your account.

Once enabled, these fees show up in your booking widget.

Common connection errors

• Not logged in as the Account Owner — only the owner can connect Stripe. Log in as the owner, or ask them to complete this step.
• Email doesn't match your Stripe account — use the same email as your existing Stripe account, or Stripe may create a new account instead of linking yours.
• Stripe account not fully verified — log in to Stripe directly and complete any outstanding phone or identity checks.
• Currency doesn't match your Stripe account's country — check your Stripe account's registered country and select the matching currency in Now Book It.
• Session timed out — start again from the Payments tab and complete each step promptly.

Still stuck? Contact Now Book It support with the exact error message you're seeing, and we'll help you get connected.

• Enabling this feature also applies the fee to pre-authorisation charges automatically.
• If you use pre-authorisations and have a custom HTML payment link email, open that email template and click Save as a new version.
• Check with Stripe on the exact fees you're being charged before enabling this feature, to make sure you're complying with all applicable local, state, and federal laws.
• Customers in Quebec, Canada can't be charged these fees - provincial law prohibits it.