--- title: Idealpos Integration description: Learn how to use the Now Book It x Idealpos integration. This step-by-step guide covers gift card payments, partial payments, and troubleshooting to ensure a smooth workflow. --- [Skip to content](https://help.nowbookit.com/idealpos-integration#main-content) English Show submenu for translations [![NowBookIt-Alt-Logo 2-1](https://help.nowbookit.com/hs-fs/hubfs/NowBookIt-Alt-Logo%202-1.png?width=300&height=75&name=NowBookIt-Alt-Logo%202-1.png)](https://nowbookit.com) Open main navigation Close main navigation - English Show submenu for translations - [New Now Book It Experience](https://help.nowbookit.com/knowledge-base) [New Now Book It Experience](https://help.nowbookit.com/knowledge-base?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.nowbookit.com/?hsLang=en) 2. [Sadie and Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en) 3. [POS Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#pos-integrations) # Idealpos Integration ## This guide walks you through the Now Book It integration for reservations and gift cards in the Idealpos platform. ### What the Integration Does - When a booking in **Now Book It** is marked as *Seated*, the corresponding table in **Idealpos** is automatically assigned and seated (including customer details, if available). - When a table is created in **Idealpos**, a *walk-in* is automatically created in the **Now Book It** diary. - Any **pre-payments** made through Now Book It are automatically applied to the Idealpos order. - When the corresponding **Idealpos order** is checked out, the booking status in **Now Book It** updates to *Finished*. - **Sales data** from Idealpos is automatically sent to Now Book It. - Gift Card redemption in Idealpos is updated in real time with Now Book It. ### Using the booking in Idealpos #### Accessing the Booking 1. Log into **Idealpos**. 2. The table associated with the Now Book It booking will appear as **reserved**.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Nov-11-2025-02-01-00-2539-AM.png?width=670&height=351&name=image-png-Nov-11-2025-02-01-00-2539-AM.png) #### Seating the Booking - Click **‘Occupy’** in the bottom-left corner. - This will seat the booking in the **Now Book It diary**, and the table will change colour to indicate its seated status. - Highlight the table and click **‘POS’** to open the order and begin adding items.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Nov-11-2025-02-04-35-9822-AM.png?width=670&height=563&name=image-png-Nov-11-2025-02-04-35-9822-AM.png) Real-Time Status Updates - As orders progress, the booking status in **Now Book It** will update in real time, reflecting key service stages such as: - *Ordered* - *Entrees Away* - *Mains Away* - *Desserts Away* - *Billed* ![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Nov-11-2025-02-08-27-5819-AM.png?width=670&height=338&name=image-png-Nov-11-2025-02-08-27-5819-AM.png) #### Viewing Reservations - Idealpos includes a **Reservation List**, allowing you to view all bookings for the day. - You can filter bookings by **service**. - Click the **three dots** on the right-hand side of a booking to view detailed booking and customer information. ![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Nov-11-2025-02-13-22-1289-AM.png?width=670&height=556&name=image-png-Nov-11-2025-02-13-22-1289-AM.png)![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Nov-11-2025-02-12-24-5318-AM.png?width=670&height=501&name=image-png-Nov-11-2025-02-12-24-5318-AM.png)![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Nov-11-2025-02-15-25-0811-AM.png?width=670&height=499&name=image-png-Nov-11-2025-02-15-25-0811-AM.png) #### Completing the Booking When the customer completes payment in **Idealpos**: - - The booking status in **Now Book It** will automatically update to *Paid*. - The sales data will be sent to Now Book It. - Five minutes later, the status will automatically change to *Finished* to account for table cleaning. - If cleaning is completed earlier, you can manually update the booking to *Finished*. ### Gift Card redemption #### How the Gift Card Integration works - The customer purchases a digital gift card from the venue’s website. - The gift card Now Book It ID number, and balance are stored in Now Book It. - When the customer purchases items in-store using a gift card, venue staff can enter the ID of the voucher through the POS screen. - Customers can redeem either the partial or total balance of the gift card. - Customers can split payments between Gift cards and Cash when purchasing in-store. - Transaction details are sent in real-time and stored in the Now Book It gift card management portal. #### Fully redeeming a gift card using Idealpos 1. Press the ENTER button on-screen to go to the Tender Screen. 2. Select "NowBookIt Gift Card" Tender. ![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-38-17-1050-AM.png?width=670&height=500&name=image-png-Feb-23-2026-01-38-17-1050-AM.png) 3. Press the arrow to enter the NBI gift card number. You can also enter the Amount to Redeem.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-41-21-2543-AM.png?width=670&height=506&name=image-png-Feb-23-2026-01-41-21-2543-AM.png) 4. The Payment will process and automatically redeem in NBI admin page.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-41-52-8109-AM.png?width=670&height=499&name=image-png-Feb-23-2026-01-41-52-8109-AM.png) ![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-42-47-5034-AM.png?width=670&height=236&name=image-png-Feb-23-2026-01-42-47-5034-AM.png) #### Partially redeeming a gift card using Idealpos 1. After adding items to an order in the POS - products will be listed. 2. Select "Enter" & then "NowBookIt Gift Card" Tender.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-51-30-5667-AM.png?width=670&height=502&name=image-png-Feb-23-2026-01-51-30-5667-AM.png) 3. Press the arrow to enter the NBI gift card number. You can also enter the Amount to Redeem.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-52-39-0470-AM.png?width=670&height=501&name=image-png-Feb-23-2026-01-52-39-0470-AM.png) 4. The Payment will process and automatically redeem in NBI admin page.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-53-26-4725-AM.png?width=670&height=499&name=image-png-Feb-23-2026-01-53-26-4725-AM.png) 5. You can find the payment is automatically redeemed in the NBI Admin page.![](https://help.nowbookit.com/hs-fs/hubfs/image-png-Feb-23-2026-01-54-48-7732-AM.png?width=1884&height=671&name=image-png-Feb-23-2026-01-54-48-7732-AM.png) - [Get Started](https://help.nowbookit.com/get-started?hsLang=en#main-content) - [Onboarding and Setup](https://help.nowbookit.com/get-started?hsLang=en#onboarding-and-setup) - [Your Account and Subscription](https://help.nowbookit.com/get-started?hsLang=en#your-account-and-subscription) - [User Management](https://help.nowbookit.com/get-started?hsLang=en#user-management) - [Diary / Bookings / Customers](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#main-content) - [Managing Bookings](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#managing-bookings) - [Diary Views and Settings](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#diary-views-and-settings) - [Floor Plan](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#floor-plan) - [Blockouts](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#blockouts) - [Standby List and Wait List](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#standby-list-and-wait-list) - [Diary Mobile](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#diary-mobile) - [Customers](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#customers) - [Booking Options and Services](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#booking-options-and-services) - [Takeaway](https://help.nowbookit.com/diary-bookings-customers?hsLang=en#takeaway) - [Events and Special Occasions](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#main-content) - [Creating and Managing Events](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#creating-and-managing-events) - [Event Scheduling](https://help.nowbookit.com/events-and-special-occasions?hsLang=en#event-scheduling) - [Sadie and Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#main-content) - [Sadie (AI Assistant)](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#sadie-ai-assistant) - [POS Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#pos-integrations) - [Payment Gateways](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#payment-gateways) - [Google / Facebook](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#google-facebook) - [Partner Integrations](https://help.nowbookit.com/sadie-and-integrations?hsLang=en#partner-integrations) - [Payments and Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#main-content) - [Gift Cards](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#gift-cards) - [Payments and Refunds](https://help.nowbookit.com/payments-and-gift-cards?hsLang=en#payments-and-refunds) - [Configuration and Communication](https://help.nowbookit.com/configuration-and-communication?hsLang=en#main-content) - [Venue Settings](https://help.nowbookit.com/configuration-and-communication?hsLang=en#venue-settings) - [Email and Communications](https://help.nowbookit.com/configuration-and-communication?hsLang=en#email-and-communications) - [Booking Customisation](https://help.nowbookit.com/configuration-and-communication?hsLang=en#booking-customisation) - [Booking Widget Customisation](https://help.nowbookit.com/configuration-and-communication?hsLang=en#booking-widget-customisation) - [CRM](https://help.nowbookit.com/configuration-and-communication?hsLang=en#crm) - [NBI Booking Analytics](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#main-content) - [Payments](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#payments) - [Bookings & Service](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#bookings-service) - [Getting Started](https://help.nowbookit.com/nbi-booking-analytics?hsLang=en#getting-started) [![KBlogo](https://help.nowbookit.com/hs-fs/hubfs/KBlogo.png?width=200&height=50&name=KBlogo.png "KBlogo")](https://nowbookit.com) Need more assistance? 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